Shipping & Returns Policy – ThePlaysRoom.com
1. Shipping Information
We offer the following delivery options:
- Standard Shipping (3-7 business days)
- Express Shipping (1-3 business days)
- Click & Collect (select locations)
- International Shipping (7-14 business days)
2. Processing Time
Orders are typically processed within:
- 1 business day for in-stock items
- 3-5 business days for custom/special orders
- You’ll receive tracking information via email
3. Shipping Costs
- Free standard shipping on orders over $100
- Flat rate $9.95 for orders under $100
- Express shipping from $14.95
- International shipping costs calculated at checkout
4. Returns Policy
We accept returns within 30 days for:
- Unused items in original packaging
- Products with all tags attached
- Items accompanied by proof of purchase
5. How to Return
- Log in to your ThePlaysRoom.com account
- Navigate to “My Orders”
- Select items for return and print label
- Package securely and attach return form
- Drop at any Australia Post location
6. Refund Processing
- Refunds issued within 5 business days of receipt
- Original payment method will be credited
- Shipping costs are non-refundable
- Store credit option available
7. Non-Returnable Items
- Personalised/custom products
- Opened hygiene-sensitive items
- Gift cards and vouchers
- Clearance/sale items (unless faulty)
8. Damaged or Faulty Items
For defective products:
- Contact us within 48 hours
- Provide photos of the issue
- We’ll arrange free return shipping
- Choose replacement or full refund
9. International Returns
- Customer responsible for return shipping
- Original shipping costs non-refundable
- Must include all original documentation
10. Policy Updates
We reserve the right to modify this policy. Current version applies at time of purchase.
Last updated: [Month/Year]